• ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
• “ https://luxhome.ae/ will not pass any debit/credit card details to third parties’’
• “ https://luxhome.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://luxhome.ae/) cannot guarantee the security of any information that is disclosed online’’
• ‘’The https://luxhome.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
• “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

• CANCELLATION POLICY – Customer can cancel their order within 12 hours; refunds will be made back to the payment solution used initially by the customer.
  

• REFUND POLICY
  ‘’Refunds will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed.”
  

• RETURN AND REFUND POLICY
  We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
  We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
  

• DELIVERY POLICY
  We deliver our Products to all Countries and mainly UAE.
  Shipping will be done by a third-party courier.
  Delivery within UAE cities shall be in 1 – 3 working days and from 4 to 10 working Days to Other Countries.
  UAE Delivery Fees will be a Flat Rate of AED: 20 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country.
  Avoid any delivery delay by providing your full address along with your contact details.

Cookie policy

What are cookies?

Like most other websites, our LuxHome website uses cookies. Cookies are small text files stored on your computer or mobile device by your browser. They are used for many things, such as remembering whether you have visited our site before, matching content to your preferred interests or to help us work out how many new website visitors we get each month.

No cookies used by LuxHome store personally identifiable data such as:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Bank Account Numbers

LuxHome use of cookies

The following uses of cookies do not apply to the LuxHome App on an iPhone or Android

LuxHome may collect other information automatically when you visit the website, using cookies or local storage in the case of mobile. This allows us to identify your computer and find out details about your last visit.

• Cookies help us recognise you as a unique visitor when you return to our website, allowing LuxHome to tailor your online experience.
• They enable us to measure and understand how visitors use our site, driving improvement.
• We might store information entered in tools, such as calculators or demonstrations on our website. This information may need to be temporarily stored to deliver these types of services efficiently and is not used for any other means.

If you choose not to allow cookies, the quality of your browsing experience may be reduced.
Information collected by cookies does not personally identify you; but it does identify your computer and your connection to the internet. We only collect general information about your computer settings, and your connection to the Internet, for example your operating system and platform, IP address, browsing patterns and interactions with our sites.

How to control your cookie settings

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:

By clicking on this link you will be leaving LuxHome’s website and entering an external website. LuxHome is not responsible for the content of external internet sites.